Privacy Policy for Apartment Rentals in Antwerp
Introduction
We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you rent one of our apartments in Antwerp. By engaging in a rental agreement with us, you agree to the terms outlined below.
1. Data We Collect
We collect only the personal data necessary to facilitate your rental and comply with legal obligations. This includes:
- Personal Identification Data: Name, email address, phone number, and ID copies (e.g., passport or ID card).
- Financial Data: Bank details for processing rental payments.
- Rental Information: Start and end dates of the rental agreement, apartment details, and correspondence.
- Technical Data: IP address and device information if you access services like the BOLD app for door access.
2. How We Collect Your Data
We collect your data in the following ways:
- Directly from you during the rental application process (e.g., rental forms or emails).
- Automatically through our access systems (e.g., BOLD app and digital key codes).
3. Purpose of Data Collection
Your data is collected and processed for the following purposes:
- Facilitating the Rental Agreement: To manage the rental process, including contracts, payments, and communication.
- Legal Compliance: To meet legal obligations, such as identity verification and tax reporting.
- Access Management: To provide secure access to the rented property via the BOLD app and unique access codes.
- Customer Support: To respond to inquiries, handle complaints, and provide updates related to your rental.
4. Data Sharing and Third Parties
We do not sell or share your data with third parties for marketing purposes. However, we may share your data with:
- Service Providers: For cleaning, maintenance, or technical support related to your rental.
- Legal Authorities: If required by law or in case of disputes.
- Payment Processors: To facilitate secure rental payments.
5. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined above, including:
- During the rental period.
- For up to 5 years after the rental agreement ends, to comply with tax and legal requirements.
6. Your Rights
Under GDPR, you have the following rights regarding your personal data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Request that we correct inaccurate or incomplete information.
- Deletion: Request the deletion of your data, subject to legal obligations.
- Objection: Object to the processing of your data for specific purposes.
- Data Portability: Request that we transfer your data to another service provider.
To exercise your rights, please contact us at the details provided below.
7. Data Security
We implement strict measures to protect your data, including:
- Encrypted storage of sensitive information.
- Restricted access to personal data by authorized personnel only.
- Secure systems for digital access and payments.
8. Use of Technology
For access to our properties, we use digital tools such as the BOLD app and unique access codes. These tools may collect technical data (e.g., access logs) for security purposes.
9. Contact Us
If you have any questions or concerns about this Privacy Policy or wish to exercise your rights, please contact us at: barbara@rentalapartmentsantwerp.be
10. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on our website or upon request.
This Privacy Policy ensures transparency about how we handle your personal data and demonstrates our commitment to protecting your privacy.
